Terms of Service
Effective date: 24 July 2024
Last updated: 24 July 2024
Operating business name: Notapaths
Company Information
Legal entity (UK): JONOTA TRAVEL AGENCY LIMITED (trading as "Notapaths")
Company number: 10212977 (registered in England & Wales)
Registered office: 8a Hessel Street, Ground Floor, London, United Kingdom, E1 2LP
Incorporated on: 3 June 2016
Domain: notapaths.com
Contact: info@notapaths.com
These Terms of Service ("Terms") govern use of our websites and the provision of study and work abroad consulting services to individuals and families. By using the site or engaging our services you accept these Terms.
1) Definitions
Firm, we, us, our: JONOTA TRAVEL AGENCY LIMITED trading as "Notapaths".
You, client: the person who visits the site or engages our services.
Services: study and work abroad consulting, document preparation, coordination with third parties, and related support.
Site: notapaths.com, its subdomains, portals, forms, emails, and messaging channels operated by us.
Local counsel: a licensed attorney, regulated adviser, or representative engaged where required by law.
Government fees: fees charged by governments, consulates, visa centres, testing bodies, and similar agencies.
Business day: Monday to Friday, excluding public holidays in England and Wales.
2) Who we are and what we do
2.1 We are a study and work abroad consulting practice focused on individuals and families. We are not a law firm and we do not provide legal representation. Where local law requires representation by a regulated adviser (e.g., OISC/SRA in the UK or licensed attorneys elsewhere), we coordinate with licensed local counsel who will be engaged under their own terms.
2.2 We are not affiliated with any government or immigration authority (e.g., UKVI/Home Office, USCIS, IRCC, embassies). We do not influence officers or expedite decisions outside published programmes.
3) Scope of these Terms
These Terms have three parts.
Part A
Website Terms apply to all visitors.
Part B
Services Terms apply when you request paid services.
Part C
General Legal Terms apply to both.
Part A - Website Terms
4) Use of the site
4.1 Use the site lawfully, for its intended purpose, and in accordance with these Terms. Do not attempt security testing, scraping, reverse engineering, or any activity that harms the site or users.
4.2 Where an account is offered, keep credentials confidential. You are responsible for activity under your account.
5) Information on the site
5.1 Site content is general information for guidance only. It is not legal advice or a guarantee of outcome. Rules change frequently and may vary by country and personal circumstances.
5.2 We try to keep content accurate but do not promise completeness, timeliness, or error-free material.
6) User content
6.1 If you upload or submit content you promise you have the right to share it and that it is accurate and lawful.
6.2 You grant us a limited licence to store and process that content to operate the site and deliver requested Services. See our Privacy Policy for details.
7) Intellectual property
7.1 The site, branding, text, graphics, and templates are owned by us or our licensors. You may not copy, sell, or reuse any part without permission.
7.2 You may download materials we provide for your personal, non-commercial use related to your study or work abroad matter.
8) Third-party links
The site may link to third parties. We do not control or endorse their content or practices. Use them at your discretion.
Part B - Services Terms
9) Engagement process
9.1 An engagement begins when you accept a written proposal, letter of engagement, email quote, or online checkout that references these Terms, and you pay any initial invoice or retainer.
9.2 The specific scope, timelines, deliverables, and fees for your matter will appear in the engagement documents. If there is a conflict, the engagement document prevails over these Terms.
10) Our role
10.1 We provide study and work abroad consulting and coordination services which may include: eligibility assessments, strategy, document checklists, templates, form completion, submissions where allowed, appointment scheduling, interview preparation, status tracking, and post-decision guidance.
10.2 If representation by a regulated professional is required by law, we will introduce licensed local counsel. You will contract with counsel directly and pay their fees separately unless our engagement states otherwise. We remain your day-to-day point of contact unless agreed differently.
11) Your responsibilities
You agree to:
- a)Provide complete and accurate information and documents in a timely manner.
- b)Tell us promptly about changes, travel plans, or deadlines.
- c)Review drafts, approve filings, and attend appointments.
- d)Pay our invoices and third-party fees that are your responsibility.
- e)Comply with laws and instructions of government authorities.
- f)Keep copies of all documents you submit and receive.
12) No guarantees
12.1 We do not guarantee approvals, processing times, interview outcomes, or entry at a border. Decisions rest with government authorities.
12.2 Timelines we share are estimates based on current information and may change without notice.
13) Fees, expenses, and taxes
13.1 Our fees are usually stage-based and will be listed in your engagement. We may request a retainer that we draw down against future work.
13.2 Government fees, visa centre charges, medicals, police checks, translations, courier, travel, evaluations, and counsel fees are not included unless stated. You pay these directly where possible.
13.3 Prices are shown before taxes unless stated. You are responsible for applicable taxes (e.g., VAT).
13.4 Invoices are due upon receipt unless the invoice states a due date. Late balances may incur interest at the lower of 1.5% per month or the highest rate allowed by law. We may pause work for overdue invoices.
13.5 Currency & payment methods. Unless stated otherwise, charges are in GBP and payable via the methods listed on your invoice. Bank charges and FX costs are your responsibility.
Part C - General Legal Terms
24) Privacy
Our processing of personal data is described in our Privacy Policy. By using the Site or Services you acknowledge that policy. If we appoint an EU representative or UK representative, their details will appear there.
26) Limitation of liability
26.1 To the fullest extent permitted by law, our total liability for all claims arising out of or related to the Site or Services will not exceed the fees you paid to us for the Services giving rise to the claim during the 12 months before the event.
26.2 We are not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of business, or loss of data.
26.3 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.
29) Governing law and disputes
29.1 If your engagement letter specifies governing law and forum, that clause controls. If not, for all clients contracting with our UK entity, the law of England and Wales governs and the courts of England have exclusive jurisdiction.
29.2 Consumers may have mandatory rights under local law that override parts of this section.
29.3 Before filing a claim, each party will attempt good faith resolution for at least 30 days after written notice of the dispute.
Country-specific disclosures
United Kingdom
Services are provided by JONOTA TRAVEL AGENCY LIMITED (trading as "Notapaths"), company number 10212977, registered in England and Wales.
Complaints: info@notapaths.com. We aim to acknowledge within 3 business days and respond within 14 business days. If your matter involves regulated immigration advice delivered through a regulated professional, your engagement documents will include details of any external complaints escalation routes applicable to that regulated provider.
European Union and EEA
If you are located in the EEA and we appoint an EU representative, contact details appear in the Privacy Policy. Cross-border transfers are protected by appropriate safeguards as described there.
Contact
Questions about these Terms
Billing questions & cancellations
Privacy questions
Complaints
Optional annex: service level summary (non-contractual)
Response time
24 to 72 hours on business days
Priority handling
Time-sensitive steps prioritised
Availability window
London 09:00 to 18:00 (UK local time)